Customer Support Champion - Native French Speakers

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Considering the current circumstances due to COVID-19, we want our candidates to know that our Recruitment Processes are still active and working 100% remotely:

- Screenings and interviews are done through videocalls. 
- The Offer: we send the document to be signed with full legal coverage with Signaturit. 

“People who are crazy enough to think they can change the world, are the ones who do.” – Rob Siltanen


What we'd need...

Our Customer Support Champion is a customer oriented person in charge of answering product and service questions in a timely manner. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a member of our Customer Success team you will contribute to deliver a personal, high-quality post-sales experience to ensure the success of our customers, maximize their satisfaction and retention of our customer base.

 

Some of your responsibilities will be...

  • Resolve our clients' queries through Zendesk mainly and email by:
    • determining the cause of the problem; 
    • selecting and explaining the best solution to solve the problem; 
    • expediting correction or adjustment; 
    • following up to ensure resolution and escalating to IT while following the internal protocols.
  • Work closely with other Customer Success, Product, IT and Sales to provide assistance and resolve product queries raised by our clients.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Keep our Knowledge Base and Help Center updated and help improve support strategies
  • Proposing new ways to improve our service, product, and processes
  • Show empathy and be positive at all times
  • Show a personal voice on your communication
  • Identify and assess customers' needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Recommend potential products or services by collecting customer information and analyzing customer needs
  • Go the extra mile to engage customers


This is you

  • You have proven experience in Customer Support and have excellent troubleshooting skills.
  • You are native in French and Spanish,  and can communicate effectively in English.
  • You can understand API concepts and terminology in order to assist with technical API questions.
  • Ability to stay calm when customers are stressed or upset.
  • You show initiative to handle tasks independently.
  • You enjoy working with customers and making them happy.
  • You are a team player always willing to have fun with your Signabuddies!


These are not mandatory, but if you have them, we'd be very happy :)

  • Proven Experience working with Zendesk or similar tool
  • Good Excel skills
  • Good level of data analysis skills


You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong executioner, and someone who understands and agreed with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

We’re looking forward to meeting you! :D

Or, know someone who would be a perfect fit? Let them know!

Barcelona

Carrer d'Àvila, 29
08005 Barcelona Directions jobs@signaturit.com

Perks & Benefits

  • An international team in a fast-growing company

  • Hot product

    We're helping companies digitize their processes, save money and trees by going paperless

  • Professional growth

    You’ll always be learning new things! Budget for learning and development actions

  • Team building activities once a quarter

  • Work from home (or anywhere)

  • Flexible working hours

    Including intensive working hours on Fridays

  • 23 vacation days per year

    That you can book at your own convenience

  • Flexible Compensation Plan

    We provide you with a variety of options such as health insurance, food, transport or childcare vouchers.

  • Training budget

    To do trainings, courses, go to an event, etc.

  • Birthday day off

    So that you can enjoy it as you prefer

  • Language Classes

    Free Spanish or English classes.

  • Healthy snacks

    Free fruit, coffee, tea and snacks

  • A sunny terrace

    With ping pong table and BBQ.

  • The Signabuddies

    You will develop yourself in an amazing environment full of talented, hunger and humble people!

Meet us

Working with us is highly challenging and rewarding at the same time. 

Are you a hands-on type of person with a curious mind? 

Someone people can trust? 

Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

We'd love to meet you!

Already working at Signaturit?

Let’s recruit together and find your next colleague.

email
@signaturit.com
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