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Customer Support Champion

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The role

Our Customer Support Champion will be a customer oriented person in charge of answering product and service questions in a timely manner. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a member of our Customer Success team you will contribute to deliver a personal, high-quality post-sales experience to ensure the success of our customers, maximize their satisfaction and retention of our customer base.

Some of your responsibilities will be...

  • Resolve our clients' queries through Zendesk mainly and email by:
    • determining the cause of the problem; 
    • selecting and explaining the best solution to solve the problem; 
    • expediting correction or adjustment; 
    • following up to ensure resolution and escalating to IT following internal protocols.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Recommend potential products or services by collecting customer information and analyzing customer needs.
  • Go the extra mile to engage customers.

This is you

  • Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday and nights
  • +1 year of experience in customer support
  • Ability to stay calm when customers are stressed or upset
  • High level of English and Spanish (ideally native)

*The shifts conditions will be discussed openly during the interview process and specified properly in the employment contract.

These are not mandatory, but if you have them, we'd be very happy :)

  • Proven Experience working with Zendesk or similar tool
  • Good Excel skills
  • Good level of data analysis skills

You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong executioner, and someone who understands and agreed with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented 

What we offer:

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And the most important… You will develop yourself in the best environment possible, full of talented but humble Signabuddies!

We’re looking forward to meeting you! :D

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Or, know someone who would be a perfect fit? Let them know!


Carrer d'Àvila, 29
08005 Barcelona Directions jobs@signaturit.com

Why Signaturit?

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Working with us is highly challenging and rewarding at the same time. Are you a hands-on type of person with a curious mind? Someone people can trust? Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

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