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Customer Success Operations (Internship)

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What we'd need...

We are looking for an Intern to join our Customer Success team and help us deliver a personal, high-quality post-sales experience to lay strong foundations to ensure the success of our customer’s, maximize customer satisfaction and retention of our customer base.

 Some of your responsibilities will be...

  • Data entry and analysis. Keep records of important customer interactions and process customer accounts
  • Work closely with our Customer Success Advocates to provide assistance and reports
  • Prepare spreadsheets and documents as required for reporting, analysis, documentation and presentations
  • Understand and record customer use cases, objectives, and growth potential
  • Work well within the Customer Success team to identify improvement projects and share information learned from data analysis
  • Build internal documentation, manuals and policies

This is you

  • Fluent in English and Spanish (both written and verbally)
  • Excellent organisational and multitasking skills and be able to thrive non structured environments  
  • Team player, fun and energetic
  • Analytical skills, proficient in Microsoft Office, especially Excel. Must be comfortable working with numbers
  • Data entry system knowledge preferred; with a high level of comfort in learning new software systems
  • Interest in startups and B2B SaaS companies


These are not mandatory, but if you have them, we'd be very happy :)

  • Proven Experience working with CRM tools (Salesforce is a plus).
  • Good Excel skills.
  • Good level of data analysis skills.
  • Degree in Business Management 


You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong executioner, and someone who understands and agreed with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented

 

What we offer:

Beneficios & Valores Signaturit  INTERNSHIP.png

And the most important… You will develop yourself in the best environment possible, full of talented but humble Signabuddies!

We’re looking forward to meeting you! :D

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Barcelona

Carrer d'Àvila, 29
08005 Barcelona Directions jobs@signaturit.com

Perks & Benefits

  • An international team in a fast-growing company

  • Hot product

    We're helping companies digitize their processes, save money and trees by going paperless

  • Professional growth

    You’ll always be learning new things! Budget for learning and development actions

  • Language Classes

    Free Spanish or English classes.

  • Team building activities once a quarter

  • 23 vacation days per year

    That you can book at your own convenience

  • Flexible Compensation Plan

    We provide you with a variety of options such as health insurance, food, transport or childcare vouchers.

  • Healthy snacks

    Free fruit, coffee, tea and snacks

  • A sunny terrace

    With ping pong table and BBQ.

  • Flexible working hours

    Including intensive working hours on Fridays

  • Work from home (or anywhere)

  • The Signabuddies

    You will develop yourself in an amazing environment full of talented, hunger and humble people!

Meet us

Working with us is highly challenging and rewarding at the same time. 

Are you a hands-on type of person with a curious mind? 

Someone people can trust? 

Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

We'd love to meet you!

Already working at Signaturit?

Let’s recruit together and find your next colleague.

email
@signaturit.com
  • Christian Poch
  • Conrado Lamas
  • Franco de Udaeta
  • Giselle Gonzalez
  • Guillermo Andreu
  • Javier Martínez
  • Juan Zamora
  • Karla Palma
  • Mário Santos
  • Mar Romero
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