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Customer Success Manager

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What we'd need...

We are looking for a service oriented Customer Success Manager to be a part of our Customer Success team and help us deliver a personal, high-quality post-sales experience to lay strong foundations to ensure the success of our customer’s, maximize customer satisfaction and retention of our customer base.

Some of your responsibilities will be...

  • Ensure customer adoption based on the customer’s use case and needs.
  • Guide integration efforts between the customer’s platform and Signaturit.
  • Work together with the Sales team to maximize upsell opportunities.
  • Online/live training sessions.
  • Provide dedicated operational and technical support for accounts of different tiers by email and phone.
  • Escalate issues to the tech team accordingly.

This is you

  • 2-3 years experience in Customer Success or Account Management.
  • Be a positive force that communicates with a personal and positive voice.
  • Fluent in English and Spanish (both written and verbally).
  • Experience in working with Helpdesk software (Zendesk, Helpdesk, Groove, …).
  • Understand API concepts and terminology in order to provide technical API support.
  • Understand the world of B2B Saas companies.
  • A critical thinker and have a keen eye for troubleshooting.
  • Believe in doing the right thing and doing it right.
  • Show empathy at all times.

These are not mandatory, but if you have them, we'd be very happy :)

  • Proven Experience working with CRM tools (Salesforce is a plus)
  • Good Excel skills
  • Good level of data analysis skills

You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong executioner, and someone who understands and agrees with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

What we offer:

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And the most important… You will develop yourself in the best environment possible, full of talented but humble Signabuddies!

 We’re looking forward to meeting you! :D

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Or, know someone who would be a perfect fit? Let them know!


Carrer d'Àvila, 29
08005 Barcelona Directions jobs@signaturit.com

Why Signaturit?

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Working with us is highly challenging and rewarding at the same time. Are you a hands-on type of person with a curious mind? Someone people can trust? Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

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