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Customer Success Manager

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What we'd need...

We are looking for a service oriented Customer Success Manager to be a part of our Customer Success team and help us deliver a personal, high-quality post-sales experience to lay strong foundations to ensure the success of our customer’s, maximize customer satisfaction and retention of our customer base.

Some of your responsibilities will be...

  • Ensure customer adoption based on the customer’s use case and needs.
  • Guide integration efforts between the customer’s platform and Signaturit.
  • Work together with the Sales team to maximize upsell opportunities.
  • Online/live training sessions.
  • Provide dedicated operational and technical support for accounts of different tiers by email and phone.
  • Escalate issues to the tech team accordingly.


This is you

  • 2-3 years experience in Customer Success or Account Management.
  • Be a positive force that communicates with a personal and positive voice.
  • Fluent in English and Spanish (both written and verbally).
  • Experience in working with Helpdesk software (Zendesk, Helpdesk, Groove, …).
  • Understand API concepts and terminology in order to provide technical API support.
  • Understand the world of B2B Saas companies.
  • A critical thinker and have a keen eye for troubleshooting.
  • Believe in doing the right thing and doing it right.
  • Show empathy at all times.


These are not mandatory, but if you have them, we'd be very happy :)

  • Proven Experience working with CRM tools (Salesforce is a plus)
  • Good Excel skills
  • Good level of data analysis skills


You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong executioner, and someone who understands and agrees with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

What we offer:

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And the most important… You will develop yourself in the best environment possible, full of talented but humble Signabuddies!

 We’re looking forward to meeting you! :D

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Or, know someone who would be a perfect fit? Let them know!

Barcelona

Carrer d'Àvila, 29
08005 Barcelona Directions jobs@signaturit.com

Why Signaturit?


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MEET US

Working with us is highly challenging and rewarding at the same time. Are you a hands-on type of person with a curious mind? Someone people can trust? Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

Already working at Signaturit?

Let’s recruit together and find your next colleague.

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@signaturit.com
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