Customer Success Advocate - Partners

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What we'd need...

As Signaturit continues to expand quickly across Europe, we are growing our partner team with a dedication to distributors, system’s integrators, OEM, and other strategic partners that work with SMB and Midmarket clients across EMEA. Your primary responsibility is to ensure our most valuable partners are getting everything they need to demonstrate the value Signaturit can provide for their customers and target clients, and they succeed renewing every deal on the customer side. 

 

Responsibilities - you’ll mainly work on:

  • Understand partners customer’s use cases, objectives, and growth potential to correctly guide partners through their customer sales cycle with Signaturit, and optimize revenue,, not just renewing existing deals, but detecting and presenting upsell and cross-sell opportunities.
  • Monitor partner activity and maximize usage of Signaturit´s platform and products to enable  the partner to be self-sufficient on the renewals of their customers.
  • Become a product expert to assist partners in the best possible way and also share with them the latest developments that apply to each use case.
  • Online/live training and Q&A sessions with partners and platform users that enable them to do renewals in a  more efficient way.
  • Escalate partner issues on renewals  to the tech team accordingly.


Requirements:

  • Previous experience in B2B SaaS or Tech companies 
  • 2-3 years experience in Partner Success or Partner Account Management, managing top tier accounts and exceeding quotas consistently
  • Experience in working with CRM & Helpdesk software (Salesforce, Zendesk, etc.)
  • Understand API concepts and terminology in order to assist with technical API questions and upsell opportunities
  • Fluent in English and Spanish (both written and verbally), French is definitely a plus!
  • Be a positive force that communicates with a personal and confident voice
  • Be a critical thinker and have a keen eye for troubleshooting
  • Believe in doing the right thing (and doing it right!)
  • Be a team player and show empathy at all times, with partners and internally.
  • Be willing to have fun and help the team and Signaturit reach its ambitious goals!


You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong executioner, and someone who understands and agreed with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

We’re looking forward to meeting you! :D

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Barcelona

Carrer d'Àvila, 29
08005 Barcelona Directions [email protected] View page

Perks & Benefits

  • An international team in a fast-growing company

  • Hot product

    We're helping companies digitize their processes, save money and trees by going paperless

  • Professional growth

    You’ll always be learning new things! Budget for learning and development actions

  • Team building activities once a quarter

  • Work from home (or anywhere)

  • Flexible working hours

    Including intensive working hours on Fridays

  • 23 vacation days per year

    That you can book at your own convenience

  • Flexible Compensation Plan

    We provide you with a variety of options such as health insurance, food, transport or childcare vouchers.

  • Training budget

    To do trainings, courses, go to an event, etc.

  • Birthday day off

    So that you can enjoy it as you prefer

  • Language Classes

    Free Spanish or English classes.

  • Healthy snacks

    Free fruit, coffee, tea and snacks

  • A sunny terrace

    With ping pong table and BBQ.

  • The Signabuddies

    You will develop yourself in an amazing environment full of talented, hunger and humble people!

Meet us

Working with us is highly challenging and rewarding at the same time. 

Are you a hands-on type of person with a curious mind? 

Someone people can trust? 

Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

We'd love to meet you!

Already working at Signaturit?

Let’s recruit together and find your next colleague.

email
@signaturit.com
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