CS Growth Specialist

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We're looking for a customer-oriented person in charge of managing, monitoring, and collecting feedback from long-tail customers to drive growth.

Objectives of this role:

  • Management of business petitions from long-tail customers, ensuring that their desired outcome is achieved. 
  • Become a product expert to assist customers in the best possible way and share the latest developments and best practices that apply to each use case.
  • Gathering feedback to detect patterns establishing a playbook (templates), and driving the improvement of internal workflows towards automation and scalability

Responsibilities - you’ll mainly work on:

  • Management of all individual petitions related to business and make these accounts grow until they qualify for an advocate assigned or reach their full potential.
  • Monitor customer activity and maximize usage of Signaturit´s platform and products, ensuring customer adoption and expansion.
  • Gather inputs for product adoption needs detected (nurturing campaigns, FAQs, etc) and propel that essential information is covered in our onboarding program, Help Center, training. etc.
  • Support in the creation of the routes of expansion (workflows, automation, and scalability)
  • Online training and Q&A sessions with customers and platform users
  • Provide dedicated operational support for accounts of different tiers by email and phone
  • Escalate issues to the tech team accordingly
  • Provide quantifiable feedback to our product and engineering teams to help inform our product development process.


Requirements:

  • Experience in working with CRM & Helpdesk software (Salesforce, Hubspot, etc.)
  • Fluent in English and Spanish (both written and verbally), French is definitely a plus!
  • Be a positive force that communicates with a personal and confident voice
  • Be a critical thinker and have a keen eye for troubleshooting
  • Believe in doing the right thing (and doing it right!)
  • Be a team player and show empathy at all times
  • Be willing to have fun and help the team and Signaturit reach its ambitious goals!


Nice to have:

  • Previous experience in B2B SaaS or Tech companies
  • Good level in any other European languages 
  • Experience with tools like Salesforce, Gmelius, Hubspot, Quicksight


You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A hands on person, and someone who understands and agreed with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

We’re looking forward to meeting you! :D

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Barcelona

Carrer d'Àvila, 29
08005 Barcelona Directions [email protected] View page

Perks & Benefits

  • An international team in a fast-growing company

  • Hot product

    We're helping companies digitize their processes, save money and trees by going paperless

  • Professional growth

    You’ll always be learning new things! Budget for learning and development actions

  • Team building activities once a quarter

  • Work from home (or anywhere)

  • Flexible working hours

    Including intensive working hours on Fridays

  • 23 vacation days per year

    That you can book at your own convenience

  • Flexible Compensation Plan

    We provide you with a variety of options such as health insurance, food, transport or childcare vouchers.

  • Training budget

    To do trainings, courses, go to an event, etc.

  • Birthday day off

    So that you can enjoy it as you prefer

  • Language Classes

    Free Spanish or English classes.

  • Healthy snacks

    Free fruit, coffee, tea and snacks

  • A sunny terrace

    With ping pong table and BBQ.

  • The Signabuddies

    You will develop yourself in an amazing environment full of talented, hunger and humble people!

Meet us

Working with us is highly challenging and rewarding at the same time. 

Are you a hands-on type of person with a curious mind? 

Someone people can trust? 

Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

We'd love to meet you!

Already working at Signaturit?

Let’s recruit together and find your next colleague.

email
@signaturit.com
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