Account Manager - Native Spanish Speaker

Do you want to make the client's experience with Signaturit incredible? Come and join our team!
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What we'd need...

We are looking for a Customer Success Manager to join our Customer Success team and help us deliver a personal, high-quality post-sales experience to lay strong foundations to ensure the success of our customer’s, maximize customer satisfaction and retention of our customer base.


Some of your responsibilities will be...

  • Understand customer use cases, objectives, and growth potential to correctly guide them through their customer journey with Signaturit.
  • Ensure customer adoption based on each customer’s use case and needs, detecting and presenting upsell and cross-sell opportunities.
  • Monitor customer activity and maximize the usage of Signaturit´s platform and products.
  • Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team.
  • Work together with the Sales team and other departments to maximize value for customers, as well as upsell and cross-sell opportunities.
  • Become a product expert to assist customers in the best possible way, sharing with them the latest developments that apply to each use case.
  • Online/live training and Q&A sessions with customers and platform users.
  • Provide dedicated operational support for accounts of different tiers by email and phone.
  • Escalate issues to the tech team when needed.

This is you

  • Previous experience in B2B SaaS or Tech companies. 
  • 2-3 years experience in Customer Success or Account Management, managing top tier accounts and exceeding quotas consistently.
  • Experience in working with CRM & Helpdesk software (Salesforce, Zendesk, etc.).
  • Understand API concepts and terminology in order to assist with technical API questions and upsell opportunities.
  • Fluent in English, Spanish and Catalan (written and verbally).
  • Strong communication skills.
  • Be a critical thinker and have a keen eye for troubleshooting.

You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Tech savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong hands-on person, and someone who understands and agreed with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

We’re looking forward to meeting you! :D

Or, know someone who would be a perfect fit? Let them know!


Carrer d'Àvila, 29
08005 Barcelona Directions View page

Perks & Benefits

  • An international team in a fast-growing company

  • Hot product

    We're helping companies digitize their processes, save money and trees by going paperless

  • Professional growth

    You’ll always be learning new things! Budget for learning and development actions

  • Team building activities once a quarter

  • Work from home (or anywhere)

  • Flexible working hours

    Including intensive working hours on Fridays

  • 23 vacation days per year

    That you can book at your own convenience

  • Flexible Compensation Plan

    We provide you with a variety of options such as health insurance, food, transport or childcare vouchers.

  • Training budget

    To do trainings, courses, go to an event, etc.

  • Birthday day off

    So that you can enjoy it as you prefer

  • Language Classes

    Free Spanish or English classes.

  • Healthy snacks

    Free fruit, coffee, tea and snacks

  • A sunny terrace

    With ping pong table and BBQ.

  • The Signabuddies

    You will develop yourself in an amazing environment full of talented, hunger and humble people!

Meet us

Working with us is highly challenging and rewarding at the same time. 

Are you a hands-on type of person with a curious mind? 

Someone people can trust? 

Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

We'd love to meet you!

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