Head of Customer Success

2021 continues to be promising here at Signaturit, and we'd like you to join us in this adventure! You just have to be crazy enough to want to change the world.
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What we'd need...

We are looking for a Head of Customer Success, to lead a team of high-performing Customer Success Managers in our Barcelona office to service our diverse and fast growing customer base.

This role will require a strategic approach to the customer lifecycle, a scalable approach to success, and the ability to manage relationships across a large number of customers across many verticals.

You will be tasked with developing and owning the strategy to ensuring our customer stakeholders accomplish their goals and effectively recognise and communicate the value Signaturit brings to their organisation. You will work to execute a proactive customer engagement approach, drive a proactive tech touch strategy to deepen client relationships, and ultimately guide customers through a successful renewal. 

Our ideal candidate is a strong, multi-lingual leader who has a proven track record of successfully managing customers from SMB to enterprise, has implemented successful 1:Many strategies, has a history of fostering a positive and high-performing culture while building an exceptional team!

 

What you'll be doing...

  • Act as a proactive leader, owning the customer journey, and orchestrating meaningful touch-points with customers, drive product adoption, retention, and growth.
  • Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers.
  • Work with marketing to implement and refine a strategic tech touch strategy and measuring outcomes.
  • Interpret data quickly to set individual and team goals, measure success, and run your business.
  • Ensure that customers derive maximum, ongoing, value from their investment with Signaturit.
  • Constantly measure, refine, and invent new methods that create a fantastic experience for our customers.
  • Own the full customer cycle including managing customer renewals, create and manage forecasts for the team, mitigate churn risks, and be responsible for cross-sell and up-sell targets.
  • Possess and continually evolve a deep understanding of how we create value for our customers at scale.
  • Lead your team to develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering.

 

You will be our ideal candidate if you are:

  • Honest, reliable, hard-working and you have a growth mindset.
  • Technically savvy: you know the ins and outs of all digital tools you use and you quickly understand and become an expert on any new tools you need to use.
  • Very well organized: you are able to prioritize, you keep yourself focused and you always pay attention to detail.
  • You like experimentation and you are always looking for better ways to get things done.
  • A good team player, resolutive and proactive. You don’t need hand-holding to get things done.
  • A strong hands-on person, and someone who understands and agreed with the quote: "Plans are useless but planning is indispensable" (by Dwight D. Eisenhower).
  • You are motivated by challenges, and you don’t get easily overwhelmed when there are lots of things to do.
  • Smart and fast-learner, but humble enough to give and accept constructive feedback.
  • Someone who always puts the team and company goals before his/her own professional goals.
  • Passionate about the continuous improvement of processes, as well as excellence-oriented.

We’re looking forward to meeting you! :D

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Barcelona

Carrer d'Àvila, 29
08005 Barcelona Directions jobs@signaturit.com View page

Perks & Benefits

  • An international team in a fast-growing company

  • Hot product

    We're helping companies digitize their processes, save money and trees by going paperless

  • Professional growth

    You’ll always be learning new things! Budget for learning and development actions

  • Team building activities once a quarter

  • Work from home (or anywhere)

  • Flexible working hours

    Including intensive working hours on Fridays

  • 23 vacation days per year

    That you can book at your own convenience

  • Flexible Compensation Plan

    We provide you with a variety of options such as health insurance, food, transport or childcare vouchers.

  • Training budget

    To do trainings, courses, go to an event, etc.

  • Birthday day off

    So that you can enjoy it as you prefer

  • Language Classes

    Free Spanish or English classes.

  • Healthy snacks

    Free fruit, coffee, tea and snacks

  • A sunny terrace

    With ping pong table and BBQ.

  • The Signabuddies

    You will develop yourself in an amazing environment full of talented, hunger and humble people!

Meet us

Working with us is highly challenging and rewarding at the same time. 

Are you a hands-on type of person with a curious mind? 

Someone people can trust? 

Are you constantly learning and eager to take on new challenges yet not afraid of being yourself? 

We'd love to meet you!

Already working at Signaturit?

Let’s recruit together and find your next colleague.

email
@signaturit.com
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